Frequently Asked Questions

Technical questions

Certainly, you have the freedom to utilize any domain names that you own

We don't encrypt emails on our server. We strongly recommend the use of PGP (Pretty Good Privacy). For details see the post in our blog.

This way only you will be able to send e-mail from your domain name. You must verify your domain name before using services.

It seems Thunderbird has a bug which prevents the correct process of the account's configuration. So, try manual configuration with no encryption, then as soon as Thunderbird accepts it you can retry the registration of the account with the encryption method.

You can use the following step by step screenshots to help you to configure it with the proper settings. Outlook guide.

No, Unfortunaltely Outlook is not a CalDAV/CardDAV client.

Our CalDAV/CardDAV services work with Android but we do not provide software for this system. uses Exim to manage SMTP protocol and Dovecot to manage IMAP/POP3 protocols under Debian Linux operating system.

Yes, you can use your favorite mobile device (tablet, smartphone, ...) using IMAP or POP3 protocol.

You can use your domain name for everything but SOGo webclient is only available with or

Yes, we provide a MX backup included in all offers. In case the main mail server is not reachable it accepts your email, store it, and when the mail server comes back online it will deliver your email to it.

Trial mailboxes are usable for one month and one week. Before the expiration we will send you an email which inform you about it. After the expiration date you will have one more week for using the trial emailbox after that your trial emalbox and its content will be removed.

Yes, there are limits on sending emails per hour, per day and per week. You can find details in help section

General questions

You don't have to change your ISP provider or to transfer your domain name. You only have to change your DNS configuration.

No, you do not need a PayPal account for the payment. You can choose to use a credit card as payment method at the beginning of the transaction.

We provide e-mail support in our working day, which is 9 a.m. to 7 p.m. CEST (Central Europe). Do not hesitate to send an e-mail for any assistance. trial offer gives you the ability to try all implemented features such as domain validation, email creation and modification; furthermore you can try the mailbox reserved area. You can also use this account for purchasing paid products.

You can buy 50% discounted package only if you already own altogether five mailboxes (any packages but trial count).

In your reserved area by clicking on "New purchase" you will have available 50% discounted packages.

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