Terms and conditions
Article 1 - Preamble
The company “Coranto Informatica di Antonio Cordeddu” has provided an internet service of email hosting named servermx whose purpose is to provide electronic mail management.
Article 2 – Contract scope
Servemx ensures the availability of the email service to customers who are subscribers of the paid service (hereafter called customer). The service consists of a web access area reserved for the main configuration relevant for all mail boxes, and a stand-alone user-interface for individual mail boxes, according to the characteristics explained in the section "Description of the service".
Article 3 - Service Level Agreement (SLA)
Servermx undertakes to make this service accessible all weekends and weekdays, 24 hours a day, ensuring a minimum availability by 99.85% for a year. Servermx recognizes a credit of 20% of the service yearly cost if the uptime is less than 99.85% but equal or greater than 99.0%. If the yearly uptime is less than 99.0% we recognize 30% of of the service yearly cost.
The time of scheduled maintenance will not be counted for the purposes of calculating the minimum availability guaranteed. The scheduled maintenance concerns the activities carried out regularly by servermx to keep the service covered by the contract. The execution of scheduled maintenance services will be communicated by servermx with a minimum of 48 hours notice by publication in www.servermx.com site and/or other suitable way.
Article 4 - Customer's obligations
Customer shall ensure the accuracy and veracity of all data entered during registration. The customer undertakes to preserve with the utmost care the codes for access to the reserved area of the site. The customer is obliged to promptly notify servermx by e-mail of any irregularities or dysfunctions found in the service. The service cannot be used by the customer for sending bulk or massive emails. The service cannot be used by the customer for pyramid or multi-level marketing schemes, chain emails, junk emails, spamming / unsolicited messages (commercial or otherwise), customer cannot defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity).
Article 5 - Limits on the number of emails that can be sent
|Mailbox type||1 minute||1 hour||1 day||1 week|
|Less or equal 5 GB||60||300||400||1000|
|Above 5 GB||60||700||1000||5000|
|SMX SMTP Offer||60||1000||3000||15000|
Article 6 - Contract duration, renew and termination
This contract has a duration specified in the purchased offer. If the service is not renewed prior its expiration date, it will be guaranteed a further period of seven days, after which the service will be closed.
Article 7 - Data processing agreement
Servermx processes any personal data in respect of to the EU General Data Protection Regulation (GDPR), on the user’s behalf, in the provision of the services; the terms of the servermx Data Processing Agreement (Data processing agreement), which are hereby incorporated by reference, shall apply.
Article 8 - Payment and service activation
The payment service is entrusted to the company PayPal. Servermx does not record in any way in their server data payments made by the customer. The service will be activated upon payment receipt.
Article 9 - Refund
The customer have the right to cancel and be refunded within 14 days, for any reason and without a justification.
Article 10 - Applicable law and jurisdiction
These "Terms and conditions" are regulated by the Italian law. All matters related to the interpretation and implementation of the present contract which were not resolved amicably between the parties shall be settled by Court of Cagliari (Italy).